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INFO Headquarters

IT Assistant

IT Assistant

Primary Duties

 

·        Assist Director of IT Solutions

o   Monthly report generation

o   Weekly project management updates

o   Research on solutions of all types as needed

 

·      Technical Support

o   Provide assistance to staff on information systems as necessary including (but not limited to) the MS Office;  electronic document management system; software usage, cloud based systems; GP Dynamics, VoIP phones, and others as needed

o   Troubleshoot end user hardware and software issues in a ‘help desk’ style

o   Create instructions for new enhancements when needed as user guides, job aids and training manuals

o   Assist with data mining and management

 

·      Computer Systems Maintenance

o   Perform and assist in performing system upgrades for software and hardware related components; including full system maintenance activities outside of normal office hours

o   Set up workstations for new hires, existing and remote employees

o   Develop a schedule to ensure remote employees systems are working optimally

 

·      Online Presence

o   Update and manage content on company website

o   Update key text for search engine optimization

o   Work with website team to manage and publish information on proprietary customer webstores

o   Work with IT team to maintain operational integrity of websites and webstores

o   Assist IT with social media in alignment with marketing goals

o   Take  product photos and help in adding items to webstores

o   Assist with Social Media posting and analytics

 

 

·      Programming Assistance as needed

·      Special Projects as needed

 

KEC seeks team members with experience in a professional office environment. Competitive wage based on experience. Bonuses based on performance.

 

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