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The IT Assistant reports to Director of Technology Solutions in providing support to all staff who support our external customer base.
· Technical Support
o Provide assistance to staff on information systems as necessary including (but not limited to) the MS Office; electronic document management system; software usage, cloud based systems; GP Dynamics, VoIP phones, and others as needed
o Troubleshoot end user hardware and software issues in a ‘help desk’ style
o Create instructions for new enhancements when needed as user guides, job aids and training manuals
· General Maintenance
o Develop a planned maintenance schedule for physical cleaning and upkeep of all systems
o Physical cleaning of server room including components including cooling and filtering devices
o Periodically check staff workstations, cables, connections, ipads, cell phones, etc.
o Maintain and stock IT office.
· Computer Systems Maintenance
o Perform and assist in performing system upgrades for software and hardware related components; including full system maintenance activities outside of normal office hours
o Perform client installs for new hires and rebuilds for current employees and remote set up
o Develop a schedule to ensure remote employees systems are working optimally
· Online Presence
o Update and manage content on company websites
o Update key text for search engine optimization quarterly
o Work with website team to manage and publish information on proprietary customer webstores
o Work with IT team to maintain operational integrity of websites and webstores
o Assist IT with social media in alignment with marketing goals
· Programming Assistance
o Work with IT team on to support programming needs
o Work with data analytics team to support reporting needs
o Work with IT team on simple proprietary programming needs as they arise
o Research programming options/alternatives as needs arise
· Communications with support vendors
o Monitor outside technology vendors for upgrades, up and down time.
o Document and communicate service outages and report as necessary
· Assist Director of IT Solutions
o Annual research for budgeting purposes
o Monthly report generation
o Weekly project management updates
o Research on solutions of all types as needed
· Special Projects as Required
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